This Delivery Policy explains how Weber Meyer provides its services to you. Weber Meyer sells connectivity services, not physical goods for shipment, so "delivery" means installation and activation of your service. This policy should be read with our Terms of Use, your service agreement and any terms that apply to the plan or promotion you choose.
1. FibreNet Home Broadband
After you apply, we check that FibreNet is available at your address and that your documents are in order. If it is, we will contact you to book an installation appointment.
- We aim to install your service within 21 days of your application being approved. This is a target, not a guarantee, and depends on network readiness and building access.
- Standard installation includes up to 50 metres of fibre cable from the building entry point to your premises. Work beyond this, such as concealed wiring or extra cable runs, may be charged.
- Our technician will install and test the service and set up the equipment we supply. The equipment remains the property of Weber Meyer, and you must return it in good condition when your service ends.
- Your service starts, and your subscription begins, on the activation date confirmed to you after installation.
The person named in the application, or an authorised representative with written authorisation, should be present at installation. Please make sure the premises are safe and accessible, and that you have the basic facilities our technician needs, such as working power sockets.
2. EZY WiFi
EZY WiFi is activated digitally. After your payment is confirmed, your access is activated immediately or within a few minutes, and no physical delivery is involved. If your access does not activate, contact us and we will resolve it or refund you under our Cancellation & Refund Policy.
3. Appointments and Delays
- Please tell us at least one working day before if you need to reschedule. Missed appointments or last-minute changes may incur a charge of RM200.
- If we cannot reach you after the first appointment, we will try again. If we still cannot reach you within 8 days, we may cancel the installation, and you can reapply later.
- If your premises are not ready, for example because of building management restrictions, we may defer installation for up to 21 days. After that we may cancel the application.
- We are not liable for delays caused by events beyond our reasonable control, such as bad weather, utility failures, third-party works or building access restrictions. We will tell you if your installation is delayed.
If we cancel because we cannot install, any payment you made in advance is refunded under our Cancellation & Refund Policy.
4. Relocation and Re-installation
If you move home, or ask us to move or re-install our equipment, we need your request in advance and approval from us. A relocation or re-installation fee of RM120 may apply. Service at a new address depends on FibreNet being available there.
5. Contact Us
Questions about your installation or activation? Contact us at customercare@webermeyer.com or +603 7786 0506, or WhatsApp +6012 635 9218, or write to Weber Meyer, Suite A-02-02, Level 2, Empire Office Tower, Jalan SS16/1, 46500 Subang Jaya, Selangor Darul Ehsan.
Last updated: October 2026