This Privacy Notice explains how Weber Meyer ("Weber Meyer", "we", "us" or "our") collects, processes and protects the personal data of our customers and prospective customers, in compliance with the Personal Data Protection Act 2010 of Malaysia ("PDPA"). To find out more about the PDPA, visit the Department of Personal Data Protection at www.pdp.gov.my.
1. Who This Notice Applies To
This Notice applies if you:
- are a customer of Weber Meyer, including EZY WiFi, FibreNet and our enterprise connectivity services;
- are an employee, representative, director or shareholder of a business customer, or a sole trader or partner trading as a business customer;
- are no longer a customer but there are outstanding obligations on your part or ours; or
- are not a customer but interact with us, for example by using our free WiFi service, visiting our website, taking part in a survey or promotion, calling us, or enquiring about our products and services.
2. Your Consent
By communicating with us, using our products and services, or providing your personal data to us, you acknowledge that you have read and understood this Notice and consent to the collection, use, processing, disclosure and transfer of your personal data as described here. In particular:
- Contract fulfilment: we process the personal data you provide in application and registration forms to deliver the service you requested.
- Minors: we do not knowingly collect personal data from children under 18. If you are under 18, you must obtain the consent of your parent or legal guardian before providing personal data to us.
- Sensitive personal data: we will not collect or process sensitive personal data, such as biometric data, without your explicit consent and a purpose related to the products or services we provide.
- Third-party data: if you give us personal data about another person, you confirm that you have informed them of this Notice and obtained their consent to disclose their data to us.
- Third-party processing: you consent to our authorised third parties (see Section 5) collecting, processing and verifying your personal data on our behalf.
3. Personal Data We Collect
With your consent, we may collect, process and store the following personal data (the list is not exhaustive):
- name, identification card or passport number, date of birth and nationality;
- address, installation address, telephone number and email address;
- contact preferences;
- your account information, service plan and billing information;
- device information such as device type, MAC address and unique device identifiers;
- network data such as IP address and location data, and your data usage;
- photos or images, and CCTV recordings when you visit our offices;
- audio recordings, such as calls placed to our customer care line;
- social media account handles, where you interact with us through social media;
- your creditworthiness, for business and consumer subscriptions that require a credit assessment; and
- biometric data, only where you have given explicit consent.
If you pay online, we also collect your credit or debit card information and bank account details through our payment channels.
We also collect non-personal data passively when you use our websites, including hardware model, operating system version, browser type, IP address, how you use and search our website, and visitor numbers. Please see our Cookie Policy for how we use cookies. If non-personal data is combined with your personal data, the combined data is treated as personal data for as long as it stays combined.
If you choose not to provide the personal data we request, we may be unable to process your application or continue providing our products and services to you.
4. How We Collect Your Data and Why
Sources
- service applications and registrations, including forms submitted through our website;
- your communications with us by phone, email, live chat, messaging apps and social media;
- your use of our network, products and services, including EZY WiFi;
- surveys, promotions, competitions and loyalty programmes;
- complaints and feedback;
- your visits to our offices and your browsing of our websites, including cookies;
- publicly available information; and
- third parties such as credit reporting agencies and financial institutions, or other sources where you have given consent or the law permits.
Purposes
We use your personal data only for the following purposes, and not beyond them:
- verifying your identity and assessing your application or continued use of our services;
- providing our products and services, including contract management, installation, billing, payment processing and customer support;
- managing, securing and improving our network, and detecting and preventing fraud and security breaches;
- responding to your enquiries, complaints and requests;
- service quality monitoring, research, product development and statistical analysis;
- credit checking with credit reporting agencies;
- administering your participation in contests and loyalty programmes;
- sending you information, promotions, special offers and marketing materials, subject to your right to opt out;
- general operation, maintenance and audit of our services and websites;
- dispute resolution; and
- complying with regulatory, statutory and legal obligations.
5. Disclosure of Your Personal Data
Where necessary, and subject to applicable law, we may disclose your personal data to:
- service providers, partners and agents who help us deliver our products and services, such as network operators, installation contractors, payment processors and IT providers;
- our related companies and business partners, where you have consented;
- credit reporting agencies and debt collection agencies;
- any person engaged by us to fulfil our obligations to you who is bound by a duty of confidentiality;
- any actual or proposed assignee or transferee of our rights or business; and
- public and government authorities, including the Malaysian Communications and Multimedia Commission and law enforcement agencies, for legal reasons, litigation, national security, law enforcement or other matters of public interest.
Transfers outside Malaysia. We mainly process your personal data in Malaysia. It may be transferred outside Malaysia where our service providers or partners are based overseas, or where you use our services while abroad. We will only transfer it to a place that has data protection law substantially similar to the PDPA, or that otherwise provides an equivalent level of protection.
6. Security of Your Personal Data
We protect your personal data against unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction and accidental loss through:
- information security policies and rules, and security systems monitored by our IT personnel;
- access restricted to authorised personnel and third parties, protected by password management;
- contractual obligations on our service providers to comply with the PDPA;
- regular staff awareness and training on data protection; and
- regular data privacy risk assessments.
If a data breach is likely to cause you significant harm, we will notify you and the relevant authority without unnecessary delay.
We will not request your personal data through channels other than our authorised channels. You can help protect your data by:
- using a strong password and never sharing it with anyone;
- logging out after using any portal or app, and avoiding public WiFi for sensitive transactions;
- not sharing personal, financial or sensitive information by phone, email, SMS or messaging apps with anyone you cannot verify;
- not installing applications or opening links of unverified origin; and
- keeping your device software and anti-virus up to date.
We cannot accept responsibility for unauthorised access or loss arising from transactions made on personal devices that are not secure.
7. Retention of Your Personal Data
We keep your personal data for as long as you are our customer. After you cease to be a customer, we keep it for seven (7) years for billing, tax, legal and regulatory purposes, unless there are outstanding obligations, debts, disputes or fraud investigations, in which case we keep it until they are resolved. We then dispose of your personal data securely.
8. Your Rights and Obligations
You have the right to:
- access the personal data we hold about you;
- correct and update your personal data;
- limit our processing of your data to the purposes stated in this Notice;
- ask us to transmit your personal data to another service provider, subject to technical feasibility; and
- withdraw your consent to receive promotional and marketing materials at any time.
To exercise these rights, contact us using the details in Section 9. We may charge a fee for access requests as permitted by the PDPA, and may decline requests that would compromise the security or privacy of others, or that are impractical or not made in good faith. Your latest written or verbal instructions to us will prevail.
You are responsible for giving us accurate and up-to-date personal data and for telling us when it changes. We may decline to provide a service if the data you give us does not meet our requirements.
9. Contact Us
For queries, complaints or requests about your personal data, contact our Data Protection Officer:
- Email: customercare@webermeyer.com
- Phone: +603 7786 0506
- Address: Weber Meyer, Suite A-02-02, Level 2, Empire Office Tower, Jalan SS16/1, 46500 Subang Jaya, Selangor Darul Ehsan
10. Updates to This Notice
We may update this Notice from time to time to reflect changes in the law, our business practices or privacy expectations. The latest version is always available on this page, and supersedes all earlier versions. By continuing to use our services after an update, you agree to the updated Notice.
Last updated: October 2026